RETURN AND CANCELLATION POLICY

International's Customer-Friendly Easy-Returns Policy

Return is a service provided directly under this policy, wherein the option of replacement and/or refund is offered. This return policy is categorized into three parts; kindly review all sections carefully to understand the conditions and situations under which returns will be accepted.Customers are kindly requested to record an unboxing video of the package for claim verification in the event of a Damaged or Different Item Delivered. A sticker will also be affixed to all packages, encouraging customers to do the same.

PART 1 – CATEGORY, RETURN WINDOW, AND AVAILABLE ACTIONS

CATEGORY RETURN WINDOW AND POSSIBLE ACTIONS Cameras & Gimbals / Earbuds & Headphones / Tablets / Wearables 7 Days

Replacement/Refund

Returns are accepted in cases of Damaged/Defective/Different Item Delivered.

For Damaged/Defective items received, the return option is limited to Replacement only.

If a defect is identified within the Returns Window, a replacement of the same model will be provided at no extra cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or installation where applicable, customers will be directed to a brand service center to address any subsequent issues.

In the event of a damaged or different product being delivered, customers need to inform our WhatsApp Chat Support within 24 hours of delivery. Requests made beyond this timeframe will not be entertained.

The rationale for having a brand-replacement policy for defective products is that most brands provide sealed units as replacements for defective devices, effectively entitling you to a brand new product at the cost of an unboxed one. It's important to note that receiving a sealed pack product is not guaranteed and depends on specific brand policies.

PART 2 - GENERAL RULES FOR A SUCCESSFUL RETURN

To be eligible for a return/refund, your item must be unused and in the same condition as when you received it. It should be returned in the original packaging along with all accessories. Customers are required to provide an unboxing video of the package to cross-verify the return reason for damaged/different products.

The Return Window will commence once the product is delivered to you.

The item will be collected by our courier partner Bluedart/Delhivery from the customer's premises.

For refund scenarios, the amount will be credited back to your original payment method within 4-6 business days.

PART 3 - REFUND CHARGES UNDER VARIOUS SCENARIOS

For Damaged/Different Items - No Charges, Eligible for full refund

Cancellation Charges - Refer to the section below